Shipping & Delivery Fees / Return & Refund Policy
1. About delivery
Delivery company
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We use Yamato Transport or Sagawa Express (we cannot accept requests for specific delivery companies).
Shipping fee
Free shipping on orders over 10,000 yen (tax included).
Orders under 10,000 yen (tax included): Flat rate of 1,000 yen nationwide.
Estimated shipping date
Orders are usually shipped within 3-5 business days after payment is completed.
Delivery may be delayed on weekends, public holidays, and during the New Year's holiday period.
Shipping Information
If the product is returned due to an incorrect delivery address or prolonged absence, you will be charged the actual cost of resending the item.
The risk of loss or damage transfers to the customer once the goods are handed over to the delivery company. Please contact the delivery company directly regarding lost or delayed packages.
2. Returns and Refunds
In case of defective products or incorrect deliveries
In the unlikely event that the product you receive is defective or different from what you ordered, please contact us by email (nunu.official.jp@gmail.com) within 7 days of receiving the product, including your order number and photos of the defective area.
If the item is in stock, we will replace it; otherwise, we will issue a refund.
In this case, our brand will cover the return shipping costs.
Returns and exchanges due to customer reasons
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We do not accept returns, exchanges, or cancellations for reasons such as "it's not what I expected," "the size doesn't fit," or "I ordered the wrong item." * As these are ready-made products, please carefully check the details on the product page before purchasing.
Cases in which returns cannot be accepted
If more than 10 days have passed since the product arrived.
Used items, or items with missing or damaged tags or accessories.
Sale items